Aklas Bela Privacy Policy — How We Protect Your Data

1 Overview

At Aklas Bela, we take data privacy seriously. This Privacy Policy is intended to be straightforward and readable — not full of legal language that hides what is actually happening with your information. We want Pakistan players to feel confident that when they register and play on Aklas Bela, their personal data is handled responsibly.

The short version: we collect the information we need to run your account securely, process your PKR deposits and withdrawals, verify your identity, and communicate with you about your account. We do not sell your data to third parties for their own marketing. We keep your data only as long as necessary and we give you control over it.

This Privacy Policy should be read alongside the Aklas Bela Terms and Conditions, which cover the broader rules of using the platform. Both documents together describe your relationship with Aklas Bela as a registered user.

2 What We Collect

We collect personal data in several ways — information you give us directly, information generated automatically when you use the platform, and information from third parties such as payment processors.

Information you provide directly:

• Full name, date of birth and contact details (email address, phone number) provided at registration.
• Identity verification documents such as a national identity card (CNIC), passport or other accepted ID — submitted when we carry out verification checks.
• Proof of address documents where required.
• Payment information including your JazzCash or Easypaisa account number, bank account details or card information when you make a deposit or withdrawal. Full payment credentials are handled by your payment provider — we store only the reference information needed to process your transactions.
• Communications you send to our support team, including chat logs and emails.
• Preferences and settings you configure in your account, such as deposit limits and responsible gaming choices.

Information collected automatically:

• Device information: device type, operating system, browser type and version.
• IP address and approximate location (country and city level).
• Platform usage data: pages visited, time spent, features used, bets placed, games played.
• Session data and login timestamps.
• Cookie and tracking data as described in the Cookies section below.

3 How We Use Your Data

Every piece of data we collect has a specific, legitimate reason behind it. Below is a breakdown of what we use your data for:

We do not use your data to build profiles for sale to advertisers or data brokers. Promotional emails are only sent where you have opted in, and you can unsubscribe at any time from within your account settings or by contacting support.

4 Sharing Your Data

We do not sell your personal data. However, in order to operate the platform properly, we do share certain information with trusted third parties in the following circumstances:

• Payment processors: When you deposit or withdraw via JazzCash, Easypaisa, Raast, bank transfer or card, we share the minimum information necessary with those providers to complete your transaction. These providers have their own privacy policies and security standards.
• Identity verification partners: Where we use a third-party service to assist with age and identity verification, we share the documents and details you submit for that purpose only.
• Technology and hosting providers: Our platform is hosted and operated with the support of technology partners. These partners process data only as directed by Aklas Bela and under confidentiality obligations.
• Analytics providers: We may use anonymised, aggregated analytics data to understand how the platform is being used and where improvements can be made. This data does not identify you personally.
• Legal obligations: If we are required by applicable law or a valid legal process to disclose your information, we will do so. We will notify you where we are legally permitted to do so.

All third parties we work with are required to handle your data securely and use it only for the specific purpose for which it was shared. We do not allow our partners to use your data for their own marketing purposes.

5 Payment Data & PKR Transactions

Aklas Bela processes all transactions in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a card, the actual payment credentials you enter are handled directly by your payment provider's secure infrastructure. Aklas Bela does not store your full card numbers, JazzCash PIN, Easypaisa MPIN or bank login credentials on our servers.

What we do retain is the transaction reference information necessary to match deposits to your account, process withdrawal requests, resolve disputes and maintain your transaction history. Your transaction history is available to you at all times from within your account dashboard.

• Deposits and withdrawals are processed only to and from payment methods registered in your own name.
• Transaction records are retained as long as your account is active and for a period thereafter as required for financial record-keeping purposes.
• If a transaction is disputed, we may share relevant transaction data with the payment provider involved in order to resolve the matter.

6 Cookies & Tracking

Aklas Bela uses cookies and similar tracking technologies to keep the platform working properly and to understand how it is being used. A cookie is a small file stored on your device when you visit the platform.

Types of cookies we use:

• Essential cookies: These are necessary for the platform to function. They handle things like keeping you logged in during a session and remembering your account preferences. The platform cannot work without them.
• Functional cookies: These remember choices you have made — such as your preferred language or display settings — so you do not have to set them again each visit.
• Analytics cookies: These help us understand which parts of the platform are most used and where users experience difficulties. The data is aggregated and does not identify individual users. We use this information to improve the platform.
• Security cookies: These help us detect unusual activity, prevent fraud and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform properly — you may not be able to stay logged in or access certain features. Analytics and functional cookies can be disabled without affecting core platform access.

7 Data Security

Aklas Bela takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration.

• All data transmitted between your device and the Aklas Bela platform is encrypted using SSL/TLS protocols.
• Account passwords are stored using one-way hashing — we cannot see your password in plain text.
• Access to personal data within our organisation is restricted to staff who need it to perform their specific role.
• We conduct regular security reviews and monitor the platform for suspicious or unusual activity.
• Two-factor authentication is available on your account and we strongly recommend enabling it for additional protection.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been accessed without your permission, contact our support team immediately. You should also update your password right away and not share your login credentials with anyone.

8 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure. The exact retention period depends on the type of data and the reason it was collected:

• Account and identity data is retained while your account is open and for a period of up to five years after closure, to allow for dispute resolution and compliance with financial record-keeping obligations.
• Transaction records are kept for a minimum of five years from the date of the transaction.
• Support communications are retained for up to two years from the date of the last interaction.
• Analytics and usage data in anonymised form may be retained indefinitely as it cannot be linked back to you.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised. If you request deletion of your account and data, we will action your request subject to any legal or operational obligations that require us to retain certain records.

9 Your Rights

As a registered user of Aklas Bela, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of the information we hold about you is inaccurate or out of date, you can ask us to correct it. You can update basic account details directly from your account settings.
• Right to deletion: You can request that we delete your personal data. We will do so where there is no legal or operational reason to retain it. Note that transaction records must be kept for a defined period regardless of account closure.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, while a query or dispute is being resolved.
• Right to opt out of marketing: You can unsubscribe from promotional emails at any time using the unsubscribe link in any email we send, or by updating your preferences in your account settings.

To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Request". We will verify your identity before actioning any request relating to personal data. We aim to respond to all data requests within 30 days.

10 Minors

Aklas Bela is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that an account has been created by a person under 18, that account will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe a minor has registered on the platform, please contact us immediately at [email protected] so we can investigate and take action.

We encourage parents and guardians to use parental controls and internet filtering tools to prevent minors from accessing online betting platforms. For further guidance on this, visit our Responsible Gaming page.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or to keep up with evolving data protection practices. The date at the top of this page shows when the policy was last revised.

When we make significant changes, we will notify registered users via email or through an in-platform notification. We recommend checking this page periodically even if you have not received a notification, as minor updates may not always trigger a direct communication.

Your continued use of the Aklas Bela platform after any update to this policy constitutes your acceptance of the revised terms. If you disagree with a change, you should stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch with us: